%
- Over all Percentage 92
- empty 8
Rated /5 from 571455824628 Reviews
Australian Seniors Reviews
929292% of our customers are pleased with our products and services out of 5,7145,5824,628 customer reviews.
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Reviews
3121-3133 of 5714 reviews
3121-3133 of 5582 reviews
3121-3133 of 4628 reviews
Valerie Armitage - 7 years ago
The person i spoke with was articulate, new the...
Seniors Funeral Insurance Top Cover
Product Review
Package is just what we needed. Didn't want to have to tie our insurance to a particular funeral home.
Service Review
The person I spoke with was articulate, new the products, and was friendly
Trusted Customer - 7 years ago
Great service representative, explained the policy in...
Seniors Funeral Insurance Top Cover
Product Review
Affordable prices... Easy to understand terms
Service Review
Great service Representative, explained the policy in understandable terms, very affordable prices...
Vailima Satiu - 7 years ago
Very quick and easy to apply for and clear spoken...
Seniors Funeral Insurance Top Cover
Product Review
very well explained and easy to listen to
Service Review
very quick and easy to apply for and clear spoken assistant...well done
Sonya Lewin - 7 years ago
Great service, pleasant consultant
Seniors Pet Insurance
Product Review
Haven’t done a claim, so hard to rate
Service Review
Great service, pleasant consultant
Carla Tatum - 7 years ago
So knowledgeable about the policy and just very...
Seniors Funeral Insurance Top Cover
Service Review
So knowledgeable about the policy and just very helpful and happy to be so.
Trusted Customer - 7 years ago
My sales person had alot of knowledge regarding this...
Seniors Funeral Insurance Top Cover
Service Review
My sales person had alot of knowledge regarding this product. I'm most impressed with the funeral plan that I purchased and extremely happy with the customer service provided to me by ERIN.
Trusted Customer - 7 years ago
Whilst the people were very pleasant i was forced to...
Seniors Funeral Insurance Top Cover
Service Review
Whilst the people were very pleasant I was forced to endure a long explanation of what they covered and ddidn't cover etc despite having watched a lengthy commercial stating all these facts over and over again for months. When I finally decided to call and "arrange a quote in minutes" I was on the phone for an extended amount of time. I explained to the girl that I knew all this and could probably recite her spiel she had to continue. An enquiry turned into a sale very quickly. Now I have to cancel.
Andrew Phillips - 7 years ago
The young lady who called me back was extremely happy,...
Seniors Pet Insurance
Product Review
I have not had any need to use this yet.
Service Review
The young lady who called me back was extremely happy, very helpful and more than enthusiastic to answer my questions, She had an excellent grasp on the product and the product disclosure document which she used to assist my queries. She gave me confidence in purchasing our Pet Insurance for our new puppy Amber (Sorry I had to add puppy spam).
ALLAN PENDLETON - 7 years ago
They recommended a new policy which we thought was...
Seniors Funeral Insurance Top Cover
Service Review
They recommended a new policy which we thought was great but after consideration we have decided to cancel the new policy and keep the old policy going Thank you for all you have done but the extra money per month is too much for us to pay.
Trusted Customer - 7 years ago
Yes very helpful and polite
Seniors Pet Insurance
Product Review
They were helpful and polite
Service Review
Yes very helpful and polite
Julie Billington - 7 years ago
I asked to cancel due to no money
Seniors Funeral Insurance Top Cover
Product Review
Cancel.....this,,....,,............ .
Service Review
I asked to cancel due to no money
Lesley Townsend - 7 years ago
Left me with a great feeling of been able to have my...
Seniors Funeral Insurance Top Cover
Service Review
Left me with a great feeling of been able to have my funeral plans all settled and every detail explained totally so I could understand I may relax knowing my Daughter will have no money worries when it is time for my good bye Truely happy
Trusted Customer - 7 years ago
Don't leave your customers on hold forever. ask for...
Seniors Pet Insurance
Service Review
Don't leave your customers on hold forever. Ask for their phone numbers and return their calls. Inform people when money cannot be taken from their accounts. I keep asking for the same information and always get completely different answers. I am seriously investigating a different insurance
Trusted Customer - 7 years ago
Victa explained everything in full detail and was very...
Seniors Funeral Insurance Top Cover
Service Review
Victa explained everything in full detail and was very helpful
Veronica Goodwin - 7 years ago
The person i spoke to explained the policy clearly and...
Seniors Funeral Insurance Top Cover
Service Review
The person I spoke to explained the policy clearly and precisely in a way that was understandable
Trusted Customer - 7 years ago
Explained what was included with policy
Seniors Funeral Insurance Top Cover
Service Review
explained what was included with policy
Roy Langley - 7 years ago
Yes
Seniors Funeral Insurance Top Cover
Service Review
yes
Trusted Customer - 7 years ago
Customer service was excellent. explanations were...
Seniors Funeral Insurance Top Cover
Service Review
Customer service was excellent. Explanations were clear and understandable. My questions and concerns were addressed.
Patricia Mcdonnell - 7 years ago
I found them to be most understanding, and helpful....
Seniors Funeral Insurance Top Cover
Service Review
I found them to be most understanding, and helpful. they suggested ways that would help and benefit me in long run.
Trusted Customer - 7 years ago
Understood my needs
Seniors Funeral Insurance Top Cover
Service Review
Understood my needs
Trusted Customer - 7 years ago
Very helpful and friendly. explained about the cover,...
Seniors Funeral Insurance Top Cover
Service Review
Very helpful and friendly. Explained about the cover, though I could not quite take it all in, I suppose reading it actually makes a difference, rather than being told about a whole lot of the cover, the options, the cooling off period, etc I was confusing to take it all in as I said. I think I will need to have my son help me go through the PDF with me so that I can make better sense of it all. However, Samantha was very willing and helpful and took the time to explain as best she could.
Michael Fielding - 7 years ago
Yes i would reccomend them but all the details could...
Seniors Funeral Insurance Top Cover
Service Review
Yes I would reccomend them but all the details could be read a litle slower
Israel Forbes - 7 years ago
I felt that the insurance is a bit expensive
Seniors Funeral Insurance Essential Cover
Service Review
I felt that the insurance is a bit expensive
Trusted Customer - 7 years ago
Very friendly and helpful staff member. later i...
Seniors Pet Insurance
Service Review
Very friendly and helpful staff member. Later I realised I had an additional question - does the policy cover public liability? I and rang back to get the answer, which is no. I want to switch from another company, Petplan, but they cover public liability so now I'm not sure whether to switch or not. Maybe insurance companies should be more upfront about whether they cover public liability, which only a few of them do. Also, consumer organisations and comparison websites should include this issue. Aust consumers assn and the 'compare' site I used don't. I think it's a big issue, being sued could be bankrupting, whereas big pet bills would be unlikely to.
Trusted Customer - 7 years ago
I'll comment on this after my death
Seniors Funeral Insurance Top Cover
Product Review
I'll comment on this after my death
Trusted Customer - 7 years ago
Good value for money, with many benefits
Seniors Funeral Insurance Top Cover
Product Review
Good value for money, with many benefits
Trusted Customer - 7 years ago
Senior Funeral Insurance Plus
Product Review
Trusted Customer - 7 years ago
Its just what i need
Seniors Funeral Insurance Top Cover
Product Review
Its just what I need
Trusted Customer - 7 years ago
Sounds like what we are looking for. will go through...
Seniors Funeral Insurance Top Cover
Product Review
Sounds like what we are looking for. Will go through policy document and will most probably keep the cover purchased.
Trusted Customer - 7 years ago
Excellent
Seniors Funeral Insurance Top Cover
Product Review
excellent
Trusted Customer - 7 years ago
Senior Funeral Insurance Plus
Product Review
Trusted Customer - 7 years ago
Answered my questions satisfactorily
Seniors Funeral Insurance Top Cover
Product Review
answered my questions satisfactorily
Trusted Customer - 7 years ago
I had a great customer service representative talk to...
Seniors Funeral Insurance Top Cover
Product Review
I had a great customer service representative talk to me. I understood everything he said.
Trusted Customer - 7 years ago
I am happy with the quote and what it does cover
Senior Funeral Insurance Plus
Product Review
I am happy with the quote and what it does cover
Trusted Customer - 7 years ago
Still need to read the details of the policy.
Seniors Pet Insurance
Product Review
Still need to read the details of the policy.
Trusted Customer - 7 years ago
I have only just joined.
Senior Funeral Insurance Plus
Product Review
I have only just joined.
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