15 Nov 2024
Most frequently asked health questions
From vaccinations to vaping, get expert answers to the most commonly asked medical questions among the over...
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Healthy LivingSeniors Health Insurance offers four Hospital cover options so you can choose the level of cover with the services you're most likely to use.
Having hospital cover gives you more choice when it comes to who treats you at the hospital, where you’re treated, with added benefits like having a private room. It helps avoid public hospital waitlists, and helps cover the cost of expensive hospital treatments.
All of our Hospital policies cover you for accidental injury2 and emergency Ambulance.3 Whether you only need the basics or a more comprehensive cover, choose from four levels of Hospital cover and enjoy additional peace of mind knowing you and your loved ones are more protected against unexpected healthcare costs.4
As a valued Australian Seniors customer, when you take out Seniors Health Insurance, you’ll receive ongoing complimentary issues of DARE magazine. Learn more and view the applicable T&Cs.
Want Extras cover with your Hospital cover? You can mix and match all four levels of Hospital and Extras cover, except for Gold Hospital which can only be taken with an Extras policy.
Need fast emergency transport to the hospital? Get peace of mind knowing you’re automatically covered (a one-day waiting period applies).3
If you suffer from an accidental injury, and you present for treatment with a medical practitioner or attend a hospital emergency department within 72 hours of an accident, you’ll receive benefits in-line with our top Hospital cover for the following 90 days if you’re then admitted to hospital.2
We know making a claim can be stressful at the best of times, which is why we’ve designed our online portal to be a simple, hassle-free experience for all our customers.
Product Name | Bronze Plus Hospital | Silver Hospital | Silver Plus Hospital | Gold Hospital |
---|---|---|---|---|
Excess options | $500/$750 | $500/$750 | $500/$750 | $750 |
Available as standalone hospital cover? |
Yes |
Yes |
Yes |
No |
Basic services | ||||
Hospital psychiatric services | MBP* | MBP* | MBP* |
Yes |
Palliative Care | MBP* | MBP* |
Yes |
Yes |
Rehabilitation | MBP* | MBP* |
Yes |
Yes |
Waiting periods may apply if you‘re new to health insurance, upgraded your level of hospital cover or reduced the excess that applies to your policy. Refer to the Policy Booklet and relevant Factsheet for more information on excesses, waiting periods, and other terms and conditions on our Hospital covers.
*Minimum Benefits Payable (MBP) means that we’ll pay the minimum amount of benefits that we’re required to pay under the Private Health Insurance Act, to or on behalf of a member for hospital treatment under a hospital cover. If you're attending a private hospital for these services, there may be significant out-of-pocket costs. If a treatment is important to you and is listed as MBP, we recommend you consider a higher level of cover.
Product Name | Bronze Plus Hospital | Silver Hospital | Silver Plus Hospital | Gold Hospital |
---|---|---|---|---|
Excess options | $500/$750 | $500/$750 | $500/$750 | $750 |
Available as standalone hospital cover? |
Yes |
Yes |
Yes |
No |
Bronze services | ||||
Brain and nervous system |
Yes |
Yes |
Yes |
Yes |
Eye (not cataracts) |
Yes |
Yes |
Yes |
Yes |
Ear, Nose and throat |
Yes |
Yes |
Yes |
Yes |
Tonsils, adenoids and grommets |
Yes |
Yes |
Yes |
Yes |
Bone, joint and muscle |
Yes |
Yes |
Yes |
Yes |
Joint reconstructions |
Yes |
Yes |
Yes |
Yes |
Kidney and bladder |
Yes |
Yes |
Yes |
Yes |
Male Reproductive System |
Yes |
Yes |
Yes |
Yes |
Digestive system |
Yes |
Yes |
Yes |
Yes |
Hernia and Appendix |
Yes |
Yes |
Yes |
Yes |
Gastrointestinal endoscopy |
Yes |
Yes |
Yes |
Yes |
Gynaecology |
Yes |
Yes |
Yes |
Yes |
Miscarriage and termination of pregnancy |
Yes |
Yes |
Yes |
Yes |
Chemotherapy, radiotherapy and immunotherapy for cancer |
Yes |
Yes |
Yes |
Yes |
Pain management |
Yes |
Yes |
Yes |
Yes |
Skin |
Yes |
Yes |
Yes |
Yes |
Breast surgery (medically necessary) |
Yes |
Yes |
Yes |
Yes |
Diabetes management (excluding insulin pumps) |
Yes |
Yes |
Yes |
Yes |
Waiting periods may apply if you are new to health insurance, upgraded your level of hospital cover or reduced the excess that applies to your policy. Refer to the Policy Booklet and relevant Factsheet for more information on excesses, waiting periods, and other terms and conditions on our Hospital covers.
Product Name | Bronze Plus Hospital | Silver Hospital | Silver Plus Hospital | Gold Hospital |
---|---|---|---|---|
Excess options | $500/$750 | $500/$750 | $500/$750 | $750 |
Available as standalone hospital cover? |
Yes |
Yes |
Yes |
No |
Silver services | ||||
Heart and vascular system |
No |
Yes |
Yes |
Yes |
Lung and Chest |
Yes |
Yes |
Yes |
Yes |
Blood |
Yes |
Yes |
Yes |
Yes |
Back, neck and spine |
No |
Yes |
Yes |
Yes |
Plastic and reconstructive surgery (medically necessary) |
No |
Yes |
Yes |
Yes |
Dental Surgery |
Yes |
Yes |
Yes |
Yes |
Podiatric surgery (provided by a registered podiatric surgeon) |
No |
Yes |
Yes |
Yes |
Implantation of hearing devices |
No |
Yes |
Yes |
Yes |
Waiting periods may apply if you are new to health insurance, upgraded your level of hospital cover or reduced the excess that applies to your policy. Refer to the Policy Booklet and relevant Factsheet for more information on excesses, waiting periods, and other terms and conditions on our Hospital covers.
Product Name | Bronze Plus Hospital | Silver Hospital | Silver Plus Hospital | Gold Hospital |
---|---|---|---|---|
Excess options | $500/$750 | $500/$750 | $500/$750 | $750 |
Available as standalone hospital cover? |
Yes |
Yes |
Yes |
No |
Gold services | ||||
Cataracts |
No |
No |
Yes |
Yes |
Joint replacements |
No |
No |
Yes |
Yes |
Dialysis for chronic kidney failure |
No |
No |
No |
Yes |
Pregnancy and Birth |
No |
No |
No |
Yes |
Assisted reproductive services |
No |
No |
No |
Yes |
Weight loss surgery |
No |
No |
No |
Yes |
Insulin pumps |
No |
No |
Yes |
Yes |
Pain management with device |
No |
No |
Yes |
Yes |
Sleep studies |
No |
No |
Yes |
Yes |
Waiting periods may apply if you are new to health insurance, upgraded your level of hospital cover or reduced the excess that applies to your policy. Refer to the Policy Booklet and relevant Factsheet for more information on excesses, waiting periods, and other terms and conditions on our Hospital covers.
Understand your hospital stay or the treatment that you may receive at home through these programs and services available for eligible members.
This program provides guidance from an experienced registered nurse to help you navigate the health system. Be supported over the phone and understand your options prior, during and after a hospital visit.* Receive additional support alongside the usual care and advice provided by your doctor.
* Not available for pregnancy-related hospital admissions.
* Not available for pregnancy-related hospital admissions.
Orthopaedic Rehab at Home offers the option of receiving treatment at home following a total hip or knee replacement, so you can become mobile as soon as possible. Where clinically appropriate*, eligible members can elect to receive intensive physiotherapy in the privacy and comfort of their own home.
* Orthopaedic Rehab at Home is only available to eligible members who have been granted approval by the member’s treating team to facilitate early discharge from hospital and will only be given if the patient can receive the same level of rehabilitation at home.
Fund Rules and Policy Booklet terms apply.
Orthopaedic Rehab at Home is delivered in partnership with Better Rehab, Life Ready Mobile, Remedy Health Care and Amplar Health. Please contact the service provider to find out whether your area is covered by treatment at home.
Australian Seniors understand having health cover that provides flexibility and a wider choice is important to you. With this in mind, we’ve introduced the option for eligible members to receive treatment in the comfort of their own home. Continue care and treatment at home in familiar and private surroundings amongst your loved ones.
Treatments recognised within the Home Care healthcare network include Chemo at Home, Haemodialysis at Home, Orthopaedic Rehab at Home, IV Infusions at Home and Wound Care at Home. Having access to the network gives eligible members the option to receive treatment in the familiar and comfortable setting of your home. Treatment at home enables you to work towards better health, so you can continue to live on your own terms. Available to eligible nib members who’ve held Hospital Cover for 12 months and served their relevant waiting periods.
Travelling to and from the hospital for regular treatments can be exhausting. This service is available for clinically approved eligible members to undergo chemotherapy treatment in the comfort of their own home. This allows you to have greater control over your treatment and limit the daily disruption to you and your family.
* Currently, ‘at home’ services are restricted to IV chemotherapy, subcutaneous chemotherapy, and intramuscular chemotherapy. These treatments are regarded as safe outside of a clinical setting.
Fund Rules and Policy Booklet terms apply.
Chemo at Home is delivered in partnership with Kinship and View Health chemo@home. Please contact the service provider to find out whether your area is covered by treatment at home.
You can now receive haemodialysis treatment in the comfort of your own home. For clinically approved eligible members, this service allows you to undergo haemodialysis treatment in private and in a comfortable setting.
Fund Rules and Policy Booklet terms apply.
Haemodialysis at Home is delivered in partnership with Dialysis Australia. Please contact the service provider to find out whether your area is covered by treatment at home.
Clinically approved eligible members can receive IV treatment at home in private and comfortable surroundings of your own home.
Fund Rules and Policy Booklet terms apply.
IV Infusions at Home is delivered in partnership with Vitalis and Pop-Up Health. Please contact the service provider to find out whether your area is covered by treatment at home. In addition, some nib agreement hospitals are also contracted to facilitate this service.
Wound care treatment at home is available for clinically approved eligible members and enables you to undergo negative pressure wound care treatment in private and in comfortable surroundings.
This service helps to:
Fund Rules and Policy Booklet terms apply.
Wound Care at Home is delivered in partnership with Vitalis and Pop-Up Health. Please contact the service provider to find out whether your area is covered by treatment at home. In addition, some nib agreement hospitals are also contracted to facilitate this service.
If there’s an emergency and you or a loved one needs fast treatment, the last thing you want to worry about is the cost of an ambulance. Our Emergency Ambulance cover is included in all our Hospital and Extras policies,4 so you can always be prepared and have peace of mind.
If you’re looking for other options for your health insurance, make the switch to Seniors Health Insurance today.
Whether you’re looking for the bare essentials or something more comprehensive, you can choose cover options to suit your needs.
Just say the word and we’ll get in touch with your previous insurer to make the change to Seniors Health Insurance.
If you’ve already served your waiting periods, or are partway through, we won’t make you serve them again provided you sign up for the same, or lower level of cover.5
Australian Seniors has been recognised for providing real value for the local over 50s market, winning awards for our products and service for 10 consecutive years.
Australian Seniors has won the Canstar 2023 Most Satisfied Customers Award for Home Insurance.
We’re the proud winners of the Reader’s Digest Quality Service Award in the Funeral Insurance category for 2021, 2022, 2023, 2024 and 2025. We have also been the recipients of the Highly Commended Trusted Brand Award in the Funeral Insurance category for 2015, 2016, 2018, 2020, 2021, 2022 and 2024. In 2023, we were the winning recipient of the Trusted Brand Award in the Funeral Insurance category. We were granted the Feefo Gold Trusted Service Award in 2017, 2018, 2019, 2021, 2022, and the Feefo Platinum Trusted Service Award in 2023 and 2024.
Australian Seniors is also the ProductReview.com.au 2021, 2022 and 2023 Annual Awards Winner in the overall Insurance category, as well as the 2024 Awards Winner in the Funeral, Car and Home & Contents Insurance categories and 2020 Awards Winner in the Funeral, Car, Home & Contents, Travel and Pet Insurance categories.
You and your family need insurance that delivers real value. With Australian Seniors, you get just that and more.
Enjoy the confidence of knowing that your policy is backed by nib - a health insurer trusted by 1.7 million customers.
We’ve got years of experience, helping you to protect your family and assets with award-winning products and award-winning service.
We believe insurance should meet your needs, not someone else’s. That’s why we focus on providing the best possible cover for Australians over 50.
We’ve been doing what we love for years, just like you. Put yourself in good hands with Australian Seniors.
Private health insurance offer two types of cover. Hospital cover pays for some of the costs of treatment in a private hospital or treatment in a public hospital as a private patient. Extras cover helps pay for any out-of-pocket expenses that aren’t covered by Medicare or provided by a hospital, such as dental procedures, chiropractic treatment, glasses and contact lenses, and physiotherapy. Most Extras policies allow you to claim back a certain percentage of costs for each service and will be subject to annual cover limits. You can choose to take out Hospital cover or Extras cover as standalone policies or combine the two.
You won't have to re-serve any waiting periods if you’re transferring to a policy that has the same or a lower level of benefits, as long as there’s a break in cover of 59 days or less. If you transfer part-way through a waiting period, you'll just need to serve the remaining waiting period before you can claim — so if you've only served six months of a 12-month waiting period, those six months will still count when transferring. If you upgrade your cover, you'll need to complete waiting periods for any new services. Where the excess on the new product is lower than the excess on the previous cover, the excess on the previous cover will apply until the unexpired waiting period has been served. Any benefit limits already used with your current fund will apply to your Seniors Health Insurance policy.
Health insurance premiums aren’t tax-deductible. However, the government may provide help with premiums in the form of the private health insurance rebate. This is a means-tested rebate which applies to Hospital, Extras and Ambulance policies. To be eligible for the rebate, you must be eligible for Medicare, have an appropriate level of hospital cover and meet the income requirement for the rebate. Find out more about the health insurance rebate by visiting the Australian Tax Office website.
If you cancel your cover and take out private health insurance again in the future, you could receive Lifetime Health Cover (LHC) loading costs and may have to re-serve any waiting periods.
LHC is a government initiative aimed at encouraging people to take out private hospital cover earlier in life and maintain it. If you don’t take out private hospital cover before 1 July after you turn 31, you’ll pay a 2% loading on top of your normal hospital premium for each year you don’t have hospital cover (up to a maximum of 70%). The loading applies for 10 years of continuous hospital cover. For every year you put off signing up for hospital cover, another 2% will be added. So if you wait until you’re 40, you’ll pay 20% more than someone on the same cover who joined when they were 31. For more information on LHC, visit this page.
If you earn over $97,000 as a single or $194,000 as a couple/family, you’ll also have to pay the Medicare Levy Surcharge (MLS) each year that you don’t have Hospital cover. The MLS is up to 1.5% of your income and is paid in addition to the Medicare levy, which is 2%. The surcharge is payable for every day you don't have hospital cover within the financial year. The Australian Tax Office uses a special definition of income (called income for MLS purposes) to determine whether you’re liable to pay the MLS, and the rate of MLS you’ll have to pay. This income is different to your taxable income.
Find out more about LHC and the MLS by visiting the Australian Tax Office website.
An excess is the amount of money you have to pay when making a claim on your Hospital cover — it doesn’t apply for Extras cover. Generally, the higher your excess is, the lower your premiums are. Depending on your cover, some of the remaining costs of your treatment are paid by Medicare and/or your health insurer. An excess shouldn’t be confused with out-of-pocket expenses or a ‘gap’, which are additional charges that aren’t covered by Medicare and are in addition to what your private health insurance will cover.
Get up to $500 off + skip the 2 and 6-month wait on Extras when you sign up for a combined Hospital and Extras policy by 15 January 2025.1