%
- Over all Percentage 92
- empty 8
Rated /5 from 304130232351 Reviews
Australian Seniors Reviews
929292% of our customers are pleased with our products and services out of 3,0413,0232,351 customer reviews.
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Reviews
481-493 of 3041 reviews
481-493 of 3023 reviews
481-493 of 2351 reviews
Trusted Customer - 7 years ago
Excellent patience and easy to understand explanations.
Seniors Funeral Insurance Top Cover
Product Review
Good deal for money over a period of time
Service Review
Excellent patience and easy to understand explanations.
Julia Vargas - 7 years ago
The experience was interesting. i believe the clarity...
Seniors Funeral Insurance Top Cover
Product Review
The cost I found a bit high, does not cater for pensioner income.
Service Review
The experience was interesting. I believe the clarity and the pace everything was explained was excellent. Also the courtesy of the agent showed his preparation in the matter. Thank you for the patience and clear description of the type of insurance.
Trusted Customer - 7 years ago
Kyle was very friendly and informative and made me...
Seniors Funeral Insurance Top Cover
Service Review
Kyle was very friendly and informative and made me feel comfortable in telling him my circumstances and needs. I hope his reassurances and my confidence in signing up with you is one less worry for my future however long that might be. Thank you
Denis COCHRANE - 7 years ago
In 2013 i took out a $7,000 fixed funeral expences...
Seniors Funeral Insurance Top Cover
Product Review
See comments in customer experience.
Service Review
In 2013 I took out a $7,000 fixed funeral expences cover with you-In april 2018 you sent me a "happy anniversary" letter. Considering everything was fixed in for both parties until my death I could not understand why?. It prompted me to do some figuring, and working on the theory of living to 90 I realised what a bad deal I was on.By switching to "Top Cover" funeral insurance with you on 18May I managed to rescue a bit of the bad deal (assuming the 90yrs aim).While I did manage to secure a waiver of the nil claim in first 12 months (on new policy) the premiums for the the fixed policy are lost and the premiums for the top cover have increased.---In the world of wheels and roundabouts I am feeling only just a little bit better off. P.S. And I had to do a chase up for a copy of the waiver letter on 30 May.
Peter Kershaw - 7 years ago
The service i received was exceptional, the staff...
Seniors Funeral Insurance Top Cover
Product Review
Service Review
The service I received was exceptional, the staff member (Veronica) clearly explained what all concepts regarding the cover I chose, very well. We have taken travel insurance with the company in the past, will do so again and have and will continue to recommend the organisation.
Elisa Troy - 7 years ago
Kyle was extremely helpful, not pushy!
Seniors Funeral Insurance Top Cover
Service Review
Kyle was extremely helpful, not pushy!
Sheree Baxter - 7 years ago
I found the process very simple and easy to understand.
Seniors Funeral Insurance Top Cover
Product Review
Again, simplicity. Operator explained everything clearly.
Service Review
I found the process very simple and easy to understand.
Robert Dale - 7 years ago
I had only just enquired re the policies etc of a...
Seniors Funeral Insurance Top Cover
Product Review
It is just what I need to finish my end of life knowing my kids and my new partner will not be out of pocket and this will ease any burdon they may encounter
Service Review
I had only just enquired re the policies etc of a funeral costs and requested a information pack , as recently I made out a new will and power of attorney on line, just 5 minutes later a representative from Aust Seniors rang me and the rest is now history
Trusted Customer - 7 years ago
When i rang i was surprised that i didn't get a...
Seniors Funeral Insurance Top Cover
Product Review
Just what I wanted at a fair price.
Service Review
When I rang I was surprised that I didn't get a recorded voice giving me options to " press one for", I was immediately greeted by a human, live and interested in my enquiry. He was polite, knowledgeable and friendly, it's been a long time since I have encountered this.
Deane Hewlett - 7 years ago
Dj explained very thoroughly the funeral plan that we...
Seniors Funeral Insurance Top Cover
Service Review
DJ explained very thoroughly the funeral plan that we were interested in
RAEWYN AHIPENE - 7 years ago
The young man kirk who dealt with me was polite...
Seniors Funeral Insurance Top Cover
Product Review
Service Review
The young man Kirk who dealt with me was polite courteous and very respectful which made me feel at ease as he was also really knowledgable. I decided to take out my Insurance with Australian Seniors due to his handling of my inquiry. Thank you Kirk you made my decision very easy
Steven O'Brien - 7 years ago
I would recommend them join senior's
Seniors Funeral Insurance Top Cover
Product Review
Same as I said earlier they are good
Service Review
I would recommend them join Senior's
ANN ROWE - 7 years ago
It was very professional and informative
Seniors Funeral Insurance Top Cover
Service Review
It was very professional and informative
Antony Kever - 7 years ago
Just a load off my mind prompt service friendly staff
Seniors Funeral Insurance Top Cover
Service Review
Just a load off my mind prompt service friendly staff
Caroline Black - 7 years ago
You can tell your sales reps to stop pushing people...
Seniors Funeral Insurance Top Cover
Service Review
You can tell your sales reps to stop pushing people into policies they don't want. I feel bullied and cheated
Lynette James - 7 years ago
Your customer service person, jake, was extremely...
Seniors Funeral Insurance Top Cover
Service Review
Your customer service person, Jake, was extremely patient, very clear, and well informed. He took the time to understand what I needed and was not at all "pushy". I appreciated the fact that he let your policy sell itself. Overall he made what could have been a daunting task a satisfying experience. You should investigate "cloning" him.....or, at least make sure he can train newer staff. ( I was a customer service officer for many years, Jake is one of the best to whom I have ever spoken.)
Trusted Customer - 7 years ago
It’s already very good.
Seniors Funeral Insurance Top Cover
Service Review
It’s already very good.
Ron Randal - 7 years ago
The operator i spoke with was very cheerful and...
Seniors Funeral Insurance Top Cover
Service Review
The operator I spoke with was very cheerful and explained everything that I asked with expertise. Good Job
Marie Marshall - 7 years ago
They explained everything in exactly words i...
Seniors Funeral Insurance Top Cover
Service Review
They explained everything in exactly words I understood, was so pleasant.
Trusted Customer - 7 years ago
Tim was wonderful and very through in explaining the...
Seniors Funeral Insurance Top Cover
Service Review
Tim was wonderful and very through in explaining the product and was happy to purchase
Carolyn Collis - 7 years ago
Friendly operator who knew the product well and...
Seniors Funeral Insurance Top Cover
Service Review
Friendly operator who knew the product well and explained the benefits well.
Roger Macgowan - 7 years ago
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Julie Stanton - 7 years ago
Excellent service, friendly staff member who was also...
Seniors Funeral Insurance Top Cover
Service Review
Excellent service, friendly staff member who was also very informative. Did not make me feel rushed and sounded very sincere
david carter - 7 years ago
Its sell sell sell, no matter which product or company...
Seniors Funeral Insurance Essential Cover
Service Review
its SELL SELL SELL, NO MATTER WHICH PRODUCT OR COMPANY THEY REPRESENT , I SUPPOSE THE LADY WHO DID A GO0D JOB SELING MYSELF SOMTHING , EVEN THAT I DIDNT /COULNT AFFORD THE BEST , I FEEL LOT OF WORK DONE BUT REMEMBER SHE MIGHT WIN BUT ALL THE OTHERS COMPANIES WHO TRY SELL SELL SELL LOOSE-OUT , SO FAR THE CHEAPEST
Marie Drummey - 7 years ago
Value for money with a total win-win for both parties....
Seniors Funeral Insurance Top Cover
Product Review
Value for money with a total win-win for both parties. Customer can't lose.
Carol Lederhose - 7 years ago
It was much more than i expected, pleasant surprise
Seniors Funeral Insurance Top Cover
Product Review
It was much more than I expected, pleasant surprise
Trusted Customer - 7 years ago
Better than the other companies i spoke to that day
Seniors Funeral Insurance Top Cover
Product Review
Better than the other companies I spoke to that day
Robin Wilkinson - 7 years ago
Four is a high score for me.
Seniors Funeral Insurance Top Cover
Product Review
Four is a high score for me.
Brian Symes - 7 years ago
Hope that the policy is all that was explained
Seniors Funeral Insurance Top Cover
Product Review
Hope that the policy is all that was explained
Elizabeth Powell - 7 years ago
As previously stated. efficient staff.
Seniors Funeral Insurance Essential Cover
Product Review
as previously stated. Efficient staff.
Trusted Customer - 7 years ago
No fuss and fitted our needs
Seniors Funeral Insurance Top Cover
Product Review
No fuss and fitted our needs
John Scanlon - 7 years ago
Very straight forward and reasonable
Seniors Funeral Insurance Top Cover
Product Review
Very straight forward and reasonable
Trusted Customer - 7 years ago
I only wanted a quote....
Seniors Funeral Insurance Top Cover
Product Review
I only wanted a quote....
Joanne Munnings - 7 years ago
The cover is excellent and what i wanted
Seniors Funeral Insurance Top Cover
Product Review
The cover is excellent and what i wanted
Trusted Customer - 7 years ago
Good coverage, great benefits, top cover was too...
Seniors Funeral Insurance Essential Cover
Product Review
good coverage, great benefits, top cover was too expensive
Trusted Customer - 7 years ago
I am happy with the product choice i made.
Seniors Funeral Insurance Top Cover
Product Review
I am happy with the product choice I made.
Cover the people that matter most today
For total peace of mind for your entire family, call our friendly team now. We’re here between 8am and 8pm Monday to Friday on 1300 078 596. You can also request a call-back at a time that suits you.