Australian Seniors Reviews

Product Review

Excellent service. Easy to understand and explained clearly (very important to seniors). No pressure.

Product Review

Call centre was very helpful and patient with my request and quote was much cheaper compared to other insurers

Product Review

Good value

Product Review

Erin from Australian Seniors was fantastic to deal with from start to finish. She was prompt and professional at all times and explained everything in an easy to understand way - in good English (for a change). She also called back exactly when she said she would every time. I can't speak for the "claims process" but I can thoroughly recommend the quoting and on-boarding process.

Product Review

Great service on the phone. The assistant used clear and accurate language in answering our questions. A good value product but we have no claims experience to share.

Product Review

Product Review

I purchased contents insurance using the website, my experience was positive, very smooth process and an excellent price.

Product Review

Easy to deal with and very good value for money, as well as providing comfort in the knowledge that should trouble occur we have a solid backing.

Product Review

Attempting what should be a simple exercise of obtaining contents insurance, took a series of online questions, followed by a 20 minute phone conversation, followed by a second 20 minute conversation. In the end the price was the cheapest, but... the two biggest concerns I had were not addressed. 1. I was not able to cover my laptop computer as a "mobile valuable" for trips away from home. 2. The only payment option was direct debit out of my bank account, whereas I prefer to pay by bank transfer or B-Pay. So it ended up being a reluctant purchase.

Product Review

Value for money, very pleasant, helpful & patient staff.

Product Review

Very good service from Brian and it was a nice surprise to talk to someone that we could understand. (increase his salary!!!!!) We saved a considerable sum by taking out insurance with you. We were with our previous one for 20yrs but the premiums went sky high. So much for brand loyalty!!!!

Product Review

Continual difficulties in getting any explanation from customer service reps on details of the nearly 20% increase in cost originally quoted. Difficulty in using the website to retrieve previous quote details if any alterations were made and nobody I spoke with could help with that. Inaccurate emails that seemed to be auto-generated but made little sense. I finally went ahead and renewed but it was a close call and next year I may just find another provider with systems more reliable and better informed customer-facing staff.